Customer Service Training – November 24, 2025 to February 27, 2026 – open for registration

Customer Service – Course Description

This program provides training on customer service techniques to deal with any situation, including telephone support, face-to-face, and dealing with angry customers. Training includes sales techniques and receive cash register training.

Program Details

• Canadian workplace culture
• Business communication enhancement
• Digital skills enhancement in Microsoft Word, Excel, PowerPoint, and Outlook
• 6 months of job search support
• Child care and transit support

Our Career Counsellor will help with:

• a professional resume and cover letter
• job search techniques
• job interview practice
• a LinkedIn profile
• Eligible Clients

The program is available to immigrant women who are permanent residents or conventional refugees with Canadian Language Benchmarks (CLB) 5-6.

For more information, please email: customerservicetraining@ciwa-online.com