Customer Service Training

Program Description

This free 12-week , full-time training prepares you for front-line customer service and sales roles in Canada. You will build strong communication, digital, and workplace skills to help you succeed in a professional environment. The program also provides personalized career support, including resume and interview preparation, job search strategies, and up to six months of support to help you secure employment. The program offers three intakes each year, in April, August, and November. With classes held Monday to Friday, from 9:00 a.m. to 3:30 p.m.

Eligible Clients

Immigrant women who are permanent residents or Convention refugees
Canadian Language Benchmark (CLB) 5-6 or higher
Women with Post-secondary education
Participants who can commit to a full-time, in-person program for 3 months

What You’ll Learn

How to deliver outstanding front desk customer service
Problem-solving best practices in combination with technical skills
Sales techniques and cash register operations
Canadian Workplace Culture
Occupational skills and workplace English
Digital skills ( Microsoft Word, Excel, PowerPoint, and Outlook)Canadian workplace culture
Business communication enhancement
6 months of job search support
Career Counsellor will help with: professional resume and cover letter, job search techniques, job interview practice and LinkedIn Profile.

Additional Program Information

Childcare and transportation reimbursement (where eligible).
Individual career planning and ongoing job search support.
Networking opportunities to grow your professional connections.
Access to future learning grant opportunities.
Referrals to additional CIWA programs and community resources

For more information, please email or call us:

Kemi Oke
Email: customerservicetraining@ciwa.org
Phone: (403) 263-4414 Ext. 229