Frontline Customer Service Course in Calgary:  Free Customer Service Training for Immigrant Women

Program Description

This program provides training on customer service techniques to deal with any situation, including telephone support, face-to-face, and dealing with angry customers. Training includes sales techniques and receive cash register training.

Program Details

• Canadian workplace culture

• Business communication enhancement

• Digital skills enhancement in Microsoft Word, Excel, PowerPoint, and Outlook
• 6 months of job search support
• Child care and transit support
• Our Career Counsellor will help with:
  • a professional resume and cover letter
  • job search techniques
  • job interview practice
  • a LinkedIn profile

Eligible Clients

The program is available to immigrant women who are permanent residents and CUAET holders with Canadian Language Benchmarks (CLB) 5-6.

For more information, please email: fasttracktraining@ciwa-online.com