Duaa was born and raised in Palestine, where she worked as a translator with United Nations. She later moved to the US and earned her Master’s in TESOL and Linguistics. After completing her studies, she returned to Palestine to teach at a local university. In 2014, Duaa and her family made a significant move to Canada.
Duaa’s journey into volunteerism began when people on transit and in public places sought her recommendations. She soon found herself providing interpretation and support to immigrant women in her community. This experience sparked her curiosity about helping others in a more structured environment that could offer privacy and boundaries. An internet search led her to CIWA.
In 2021, Duaa graduated from a CIWA program, Labour Market Bridging for Volunteers: Interpretation and Translation. Since then, has been a steadfast volunteer interpreter. Volunteering in this role provides an immediate sense of fulfillment for Duaa. She explains that while some roles take time to see their impact, as an interpreter, the difference she makes is tangible and rewarding right away.
Duaa credits CIWA with contributing to her sense of identity. She feels deeply grateful for the opportunity to be the voice of those in need, recognizing it as a mutually enriching experience. She values the trust her clients place in her, especially when it comes to maintaining their privacy, and is truly honored by this responsibility. She adds that volunteering helps keep her resume active and current.
Duaa extends a great deal of gratitude towards CIWA, from the support she has received to the organization’s impact in the community. She appreciates for the training she received as an interpreter, which enabled her to volunteer effectively. Although she has experience as a translator, she shares that she learned critical nuances in interpretation, including the importance of interpreter’s code of ethics such as confidentiality, impartiality, and neutrality.
Through her volunteer work, Duaa has honed her interpersonal communication skills and many other things. She relishes in opportunities to meet diverse people in very different circumstances and has to adapt according to the unique individual and their situation and needs. She also added that she had deepened her skills by supporting a variety of internal and external special events.
“Duaa possesses excellent communication skills, cultural awareness, and a unique ability to simplify complex information. Her patience and attentiveness help clients feel at ease, while her reliability ensures the programs run smoothly. Duaa is also very adaptive, quickly addressing clients’ diverse needs.” – CIWA Staff
Duaa’s commitment and consistent presence, particularly in the Legal Clinic and workshops, have greatly contributed to the program’s outreach and efficiency. Her empathetic approach and clear communication have helped clients feel supported and empowered, especially when navigating complex legal questions. Her knowledge and dedication have enhanced clients’ understanding and engagement, creating a positive experience for all involved.
In her personal time, Duaa enjoys reading, cooking, and walking.
Want to learn more about how you can make an impact? Click here to see volunteer opportunities at CIWA.